.@Intercom was on the brink of death—five straight quarters of $0 net new ARR, approaching negative growth. Then they went all‑in on AI. 6 weeks after GPT‑3.5 launched, they shipped a working prototype of @Fin_ai (Intercom’s AI agent). Fin grew from $1M → $12M ARR in 12 months. Now at mid–8 figures and >300% growth, it's on track to cross $100M ARR in less than 3 quarters, and will be growing faster than every public software company by year-end. In our real-talk conversation, @eoghan shares the brutal reality of transforming a late-stage, plateauing SaaS business into an AI-first company. What you'll learn: 🔸 Why Eoghan believes most late-stage companies won’t survive the AI transition 🔸 The “founder mode” transformation that required firing 40% of staff and resulted in 98% employee satisfaction 🔸 Why having “nothing to lose” is the ultimate advantage in AI transformation 🔸 How they transformed from a plateauing SaaS business to an AI-first company growing at 300%+ 🔸 How Intercom’s pricing evolved from “the most hated in SaaS” to a model for every AI company 🔸 How 12 years of therapy and a period of “ego death” shaped Eoghan’s leadership approach Listen now 👇 • YouTube: • Spotify: • Apple: Thank you to our wonderful sponsors for supporting the podcast: 🏆 @greatquestionco — Empower everyone to run great research: 🏆 @WorkOS — Modern identity platform for B2B SaaS, free up to 1 million MAUs: 🏆 @DeveloperXM — The developer intelligence platform designed by leading researchers: